Frequently Asked Questions

Have a question about your order or perhaps the security of the site, we’ve put together a list of our most frequently asked questions. Don’t see an answer to your question? No problem, simply email us or call us on 0800 22 88 244.

How do I place an order?

Click here for a step-by-step guide on how to place an order.

Is ordering online with Super Print safe?

Yes, Super Print use HSBC‘s payment gateway to ensure your payments are processed safely and securely. We also use the latest SSL certificates to ensure that all data you input into our site is not intercepted.

How do I setup my own artwork?

Click here for a step-by-step guide on how to set up your own artwork.

Can Super Print create artwork for me?

Yes, Super Print employ professional degree-qualified designers that have worked in the design industry for many years. For more information, click here

Some printers offer free artworking why don’t Super Print?

This is a question we are asked on a regular basis. Our standard print prices are just for print we don’t hide any charges, this means we can offer the some of the best print prices in the UK.

Artworking is a skill and one we invest in, we only employee degree qualified designers with several years experience (some of whom have worked with well known international brands), no school or college leavers, only pros.

We’re strong believers in ‘you get what you pay for’, despite keeping our prices low we offer high quality print. Our design service is no different. Our designers create compelling artwork on brief, on brand and on time. What’s more we understand how to effectively communicate your business through working with companies of all shapes and sizes for many years maximising your return on investment? Can the free artworking printers offer the same service?

What if I have a complaint?

To make a complaint, log in to your account, find the order you wish to complain about, and click “make a complaint”.

Can I place an order over the phone?

Unfortunately not, all our orders are placed online. This is done in order to provide a safer shopping experience.

Can I speak to someone before I place an order?

Yes, of course. If you need advice on what to order you can either call us on 0800 44 88 244, or email us here.

Do you offer larger quantities to that available online?

Generally speaking, all our products are on our website. However, if you need larger quantities, please call us on 0800 44 88 244 or email us here.